Data Deletion Instructions — Eduvy Admissions CRM

What this page covers

Eduvy ("we", "us") is a multi-tenant admissions CRM for Indian colleges. This page explains how any person can request deletion of personal data Eduvy holds about them, including personal data we received from Meta / Facebook when a prospective student submitted a college's Facebook or Instagram Lead Ad form (typically full name, phone number and email). For full detail on what we collect and why, see our Privacy Policy.

Who controls the data

For prospective-student (lead) data — including Facebook Lead Ads data — the college that ran the ad is the Data Fiduciary (controller); Eduvy processes that data on the college's behalf. We action verified deletion requests directly and, where required, route them to the relevant college. Counsellor / staff account data is managed by the college's administrator.

How to request deletion

Email infoeduvy@gmail.com with the subject line "Facebook data deletion" (for data received from Facebook Lead Ads) or "Data deletion request" (for any other data).
Include an identifier so we can locate the data — the phone number or email you submitted, and (if known) the college whose ad or form you responded to.
We will verify the request, then delete or anonymise the matching personal data from our systems within 30 days, subject to any legal retention obligations, and email you to confirm once complete.

Colleges (Eduvy customers): you can delete lead data yourself from the Eduvy admin portal, and you can stop all further Facebook Lead Ads collection immediately by disconnecting your Facebook Page under Settings → Meta Lead Ads — this removes the stored Page connection and access token.

Scope of deletion for Facebook-derived data

When we action a Facebook data deletion request, we remove or anonymise:

the lead record created from the Facebook Lead Ad (name, phone, email and related fields);
the associated interaction timeline (calls, messages and notes tied to that lead);
the College→Page connection and access token, where deletion of the connection is requested.

We retain only the minimum records required to evidence consent, telecom (DLT) and data-protection compliance where the law requires it.

Contact

Grievance Officer / Data Protection contact, Eduvy — infoeduvy@gmail.com. We aim to acknowledge within 72 hours. See also our Privacy Policy § 14 (Account & data deletion).